Hey there

I'm Ziyi

Designer

About Me:

With extensive experience defining and translating complex design requirements into user-centered designs, I create user-friendly designs across B2B, B2C, mobile apps, dashboards, chatbots, and websites. Having worked in various industries, including electric vehicle charging, education, healthcare, and hospitality, I thrive in fast-paced environments and love collaborating with and learning from other designers.

RESUME

Let's Unlock Potential Together!

Years of Research Experience Completed as a UX Designer

Design Experiences of Working with Cross-Functional Teams

Months of Internship Completed as a UX Designer

15+

Design Projects

Completed from 0-1

95%

User Satisfaction with

My Design Solutions

100+

User Interview Sessions Completed

Projects

Aeyesafe Inc.

👵🩺 Senior Healthcare

- Collaboratively designed a user interface of a sensor-based Senior monitoring system to enhance senior safety, while providing caregivers with moment-to-moment records and AI-based behavioral analysis

- Redesigned an 8-step user registration process through 3 iterations and the information architecture of a 20-alert system, increasing the task completion rates by 20%

Role

UX Designer & PM

Duration

07/01/23 - 04/10/24

B2B

Desktop App

#ProcessOptimization, #StrategicPlanning

EverCharge Inc.

🚗🔋Electric Vehicle Charging Infrastructure

- Redesigned the information architecture and user interface of the Charge Management System desktop app, improving usability for hundreds of EV Charging station operators to manage and monitor their charging operations and data efficiently

- Performed in-depth competitive analysis of 8 competitors' websites and EverCharge’s desktop app to identify areas for improvement and developed prototypes

Role

UX Designer

Duration

06/03/24 - 08/16/24

B2B

Desktop App

#UXImprovement, #BrandReputation

Psychosis iReach

🧑‍⚕️🤖 AI Healthcare

- Designed the UI of a chatbot assisted by machine learning techniques to deliver CBTp-informed intervention for caregivers of individuals with psychosis and conducted 3 rounds of usability tests with 20+ participants

- Enhanced the chatbot user interface design and flows by synthesizing insights from 50+ user interview sessions and analyzing the data using affinity mapping and R, resulting in an increase in the System Usability Scale score from 69 to 93

Role

UX Designer

Duration

09/30/21 - 06/01/23

B2C

AI Chatbot

#UXResearch, #DataAnalysis, #ClientSatisfaction

Pet Echo

🐱🧑‍⚕️ Digital Vet

- Designed a mobile application to bridge gaps in veterinary care, providing real-time vet consultations and fostering a pet enthusiast community

- Conducted two rounds of user interviews to uncover pain points and needs, translating insights into user-centric features that enhance accessibility, convenience, and community engagement

Role

UX Designer

Duration

08/28/23 - 12/20/23

B2C

Mobile App

#UXResearch, #DataAnalysis, #ProductImprovement