Aeyesafe Inc.
Aeyesafe is AI monitoring system that enhances senior safety and provides 24/7 human-like observation using AI sensor technology, while providing caregivers with the senior’s moment-to-moment records and AI-based behavioral analysis.
Basic Information:
My Role
PM
UX Designer
My Responsibility
UX Design
User Research
Usability Testing
Project Manage
Practiced Skills
Communication Skills, Empathy Map, Stakeholder Management Skills, System Usability Scale, Time and Task Management, UX Design, User Research, and User Interviews
Project Duration
July 2023 - Present
Project Info
Internship in tech startup
Team
CEO
CTO
Project Manager
UI/UX Designers
Engineers
About Aeyesafe:
Aeyesafe is AI monitoring system that enhances senior safety and provides 24/7 human-like observation using AI sensor technology, while providing caregivers with the senior’s moment-to-moment records and AI-based behavioral analysis.
Aeyesafe Goal:
No
wearable
technology
24/7 Human like observation and privacy protection
AI-based
behavioral
analysis
Current Problem in Senior Caregiving
Currently, there is an unequal amount of caregivers vs. elderly who need care. Sometimes, caregivers are tired and overworked and may not be able to identify abnormal behaviors or respond promptly to face different emergencies. Our product aims to solve this personnel shortage in the elderly care industry and can better help caregivers to enhance senior safety and provides 24/7 care.
Research：
Understand User Pain Points
Conducted user interviews was to understand our future users’ needs, wants, and current pain points.
Summarizing from the interviews to understand user pain points and needs:
User Pain Points
User Needs
- Time-consuming manual room checks
- Delay response to incidents
- Lengthy registration may lead to lower completion rates
- Challenges in resident management without categorization
- Efficient senior well-being monitoring and management
- Organized system to address urgent situations and work log
- Optimized registration, gathering only essential information
- Straightforward and organized resident community management system
IDEATE:
Design Brainstorm
We utilize empathy map to gain a deeper understanding of users' needs, behaviors, and emotions.
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IDEATE:
Features Overview
1
Streamlined and Simplified Registration
2
Digitized community setting feature
3
Detailed and effective real-time monitoring dashboard
4
Pop-up Alert Ticketing System
DIVE DEEP:
Create Smooth B2B Product Onboarding Experience
The registration process for 2B Products is typically complicated, and sometimes users may abandon the registration.
User Pain Point: Lengthy registration may lead to lower completion rates.
"Before" Design: 1 Page Questionnaire
We need to create a user registration process for B2B products that not only meets the practical needs of businesses but also elevates the overall user experience.
However, we received feedbacks that the process is lengthy.
A simple sign-up form with clear and concise instructions can help users understand what information is required of them and how to complete the process quickly and efficiently.
How can we balance user needs and business requirements?
According to user feedback, we made the following changes:
1. Divide the process into three steps:
2. Implemented Progress bar informs and motivates users to complete the account setup process
3. Request only essential information
User Feedback based on new design:
New Design: Split the Account Registration into multiple steps
DESIGN:
Final Solution
Streamlined and Simplified Registration
User Pain Point: Lengthy registration may lead to lower completion rates.
Split the Community Account set up process into multiple steps
Request only essential information from users
Progress bar informs and motivates users to complete the account setup process
Provide instant data validation help users correct errors on the signup page faster
Request only essential information from users
Required labels let us know which fields are mandatory
Email Verification
Provide an easy way for users to resend verification emails if they don't receive them.
Digitized community setting feature
User Pain Point: Challenges in resident management without categorization
Search bar: Effortlessly locate residents, suites, and rooms
Easy management: to facilitate easy management and providing all the necessary information
Enable users to efficiently manage the community by adding or deleting suits, adding or deleting rooms, and viewing the devices associated with each room
Delete Suite: Inform users about the association of rooms and devices and caution them that these devices must be removed before deleting a suite.
The "Need Help" function enables users to access assistance when facing issues with removing devices.
Detailed and effective real-time monitoring dashboard
User Pain Point: Time-consuming manual room checks
Color Distinction for Alerts: Establish a clear hierarchy by assigning colors based on the severity or urgency of the alert.
Recent Alerts Dashboard: Present the most recent alerts, including their types and statuses.
Residents' Activity Status, including status of sensors
Alert Dashabord
Filter Function: Easily locate specific alerts using comprehensive filters
Pop-up Alert Ticketing System
User Pain Point: Delay response to emergencies and incidents
Pop-up Notification
Effortlessly locate the incident
Remind Me Later Function
Immediate Update: Allow users to take immediate steps or acknowledge the notification without navigating away from their current context
Alert History and digitized documentation
DESIGN:
Set up Design System
For B2B products, design system plays an important and essential role in impacting the consistency, efficiency, and the user experience of the product. Our team puts a heavy emphasis on setting up the design system to ensure consistency across the platform and incorporate accessibility of the product.
Usability Test & Outcome
Set up community account
Completion rate increased from ~70% to
~90%
Alert Ticketing System
Percentage of users successfully navigating through
100%
Dashboard
Percentage of participants who completed each scenario
~80%
Positive Feedback Gained:
Takeaway:
A startup company is a great place to continue developing and building upon my pre-existing skills because a startup company is always taking on new challenges and continuing to grow.
The internship taught me a lot about product management and UX design. This is my first time working in a real company facing people who have worked in this field for a long time. Working with those people allowed me to learn what is it like to be a UX designer and a product manager in the industry. I learned how to be calm and efficient when new challenges come up and how to prioritize tasks to ensure the project is on track. Given the small size, I was able to connect, collaborate, and learn from people from different departments and backgrounds to ensure designs were implemented accurately and efficiently.